We want you to be completely satisfied with your experience on the Tibi Peters Digital Library. This Refund Policy outlines when and how refunds are granted. Please read it carefully before making any purchase.
01 Overview
All purchases on the Platform — including subscription plans — are subject to this Refund Policy. We offer refunds only under the specific conditions described below. By completing a purchase, you acknowledge and agree to this policy.
02 Subscription Refunds
We offer a 7-day refund window on new subscriptions. If you are not satisfied with your subscription within the first 7 days of your initial purchase, you may request a full refund.
This 7-day window applies to first-time purchases only. Subsequent billing cycles and renewal charges are non-refundable.
03 Refund Eligibility
The following situations may qualify for a refund:
- Request within 7 days of first purchase
- Technical failure preventing access
- Duplicate charge or billing error
- Significant platform unavailability
- Requests after the 7-day window
- Renewal subscription charges
- Change of mind after content access
- Account violations or terminations
04 Non-Refundable Items
The following are strictly non-refundable:
- Subscription renewals after the billing date has passed.
- Partial periods of a subscription already in use.
- Any purchases made using promotional codes or discounted rates.
- Accounts that have been terminated due to violation of our Terms of Service.
05 How to Request a Refund
To request a refund, contact our support team within the eligible window:
- Email support@pastortibipeters.online with the subject line "Refund Request".
- Include your registered email address and the reason for your request.
- Attach your payment receipt or transaction ID if available.
We will review your request and respond within 3 business days.
Email our support team directly and we'll handle it promptly.
06 Processing Time
Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider. We are not responsible for delays caused by third-party financial institutions.
07 Cancellations
You may cancel your subscription at any time from your account settings. Cancellation stops future billing immediately. Your access to premium content will continue until the end of the current paid billing period. Cancellation does not automatically trigger a refund — refund eligibility is governed by the terms above.
08 Contact
For refund-related queries, reach out to our support team:
- Email: support@pastortibipeters.online
- Response time: Within 3 business days